Shipping policy

We encourage our customers to be sure to read the description of the product they're interested in before buying. In the description it will state whether the item is "Pre-Order" or "Ready to Ship" Incase you don't know what the difference is, we'll break it down. Pre-Order means the item will be produced and then shipped to us before shipping to you. This process can take anywhere from 6-7 weeks. Production for Pre-Order items begins after the site closes (Normally 1-2 weeks) Once you're notified your item has shipped or the carrier is awaiting the item, you can expect it to be on its way within 1-2 weeks at most. For Ready to Ship items, they will ship the same week as we have them in stock and ready to go as the name suggests. However, if a Pre-Order item is ordered alongside a Ready to Ship item, you will have to wait until Pre-Order items are with us, as we cant ship 1 item without the other. 

We kindly ask our customers to refrain from contacting us for shipping updates until it has been at least 5 weeks from the time you ordered. We are dedicated to completing and fulfilling your order as fast as possible!

We are NOT responsible for incorrect addresses. Address changes can be made if the order has not yet been shipped. If an item fails to deliver due to an incorrect address the buyer will have to pay the fees for the item to be reshipped.

If your order is eligible for a return or refund under our return policy, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
We do not reimburse international shipping fees or return shipping costs unless the item received is incorrect, defective, or damaged due to our error.
Refunds will be issued only after the returned item has been received and inspected.

We are not responsible for any lost, stolen, or damaged packages. The customer takes full responsibility when purchasing. Please contact USPS, or your local carrier to locate your package, and or file a lost package report. However in the rare case you receive a defect item, majority of the time we can offer a refund or a replacement. See our contact page for more information on contacting us.